SMARTEST GUIDE answers your guests' questions 24/7 — from one QR code in the room or at reception. No app to download, no in-room hardware, no messaging account needed. Connected to Apaleo, it goes further: Alex knows each guest's reservation, answers personally, and offers and books your services straight to the reservation — without reception lifting a finger.
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Booking chatbots and messaging hubs serve your website and inbox. Alex serves the guest standing in your lobby or sitting in room 204 — it complements what you already have.
Alex answers only from your hotel profile and live Apaleo data. When it doesn't know, it says so and points to reception.
Alex detects the guest's language and answers in 100+ of them; interface and voice input are fully localised in 16.
All PII omitted, data fetched only when a guest asks — never stored. With the optional write permission, Alex adds a service the guest confirms (breakfast, late check-out…) or extends their stay — only what you allow.
Scan a QR code and chat — no app download, no login, no in-room hardware, no WhatsApp account.
€199/month up to 100 beds, then just €2 per extra bed. Apaleo integration included in every plan, no setup fees.
See what guests ask and where your info has gaps — so your profile keeps getting better.
Every question is a sales moment. When a guest asks about breakfast, parking, a late check-out or the spa, Alex answers and offers the service right there in the chat, with the live price from Apaleo. The guest taps once, the service is booked to the reservation and charged to the room account. Nobody picks up a phone, nobody types anything into Apaleo.
Alex sells when the guest is interested — at 7 pm when they ask about breakfast, not from a leaflet on the desk. Only services you allow, at the prices in Apaleo.
Confirmed by the guest in chat, written to the reservation immediately, settled at check-out. Night, weekend, full lobby — it works the same.
Allow-list of services, extensions only in the guest's current room type at the live Apaleo price, nothing booked without the guest's tap. Prefer a human check? Switch orders to request mode — reception confirms each one and the guest and reception chat directly until it is settled.
No API keys, no IT project.
In your SMARTEST GUIDE portal, click Connect to Apaleo.
Approve in Apaleo. Alex reads reservations, setup, availability and offers. Writing to a reservation (adding a service the guest confirmed) is listed separately on the consent screen and stays off in your portal until you switch it on.
Pick your property from the list read live from your account — no codes to type. Done — Alex now knows each guest's stay.
Included in every SMARTEST GUIDE plan. €199/month up to 100 beds, +€2 per extra bed. 14-day free trial.
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